Delivery and Shipping policy
- Once our system processes your order, your products are inspected thoroughly to ensure they are in a perfect condition.
- After product pass through the final round of quality check, they are packed and handed over to our trusted delivery partner.
- Our delivery partners then bring the package to you at the earliest possible. In case, they are unable to reach your provided address or at a suitable time, they will contact you to resolve the issue.
- We package our products in boxes and/ or covered in a plastic layer. For fragile product may also be packaged in bubble wrap fragile items like bottles are safely secured with additional bubble wrap.
- Our products are packaged as per the best practices for the category. Till date, we have received minimal complaints about damaged products due to our packaging
- We dispatch most orders within 1-2 business days (excluding Sundays and public holidays
- Though, we keep 95% of our catalogue in our inventory, certain products need to be sourced directly from the brand itself so that we can live upto our promise of providing fresh, non-expired products.
- While we are trying our best to avoid this situation, these products might delay your order.
- If you are ordering our products from a Mega Sale event, dispatches may be a bit delayed due to increased volumes. We will target to dispatch all orders within 5 days of order date.
Tracking of shipment
- Once your order has been dispatched, you will receive an email with the details of the tracking number and the courier company that is processing your order.
- You can track the status of your package 24 hours after your order is dispatched from our warehouse.
- Following are some our trusted courier partners:
- Fedex - http://www.fedex.com/
- DTDC - http://www.dtdc.in/
- Bluedart - http://www.bluedart.com/
- Ecom Express - http://www.ecomexpress.in/
- Delhivery - http://www.delhivery.com/
Multiple shipments of order
- The orders may be shipped in multiple shipments. This just means that different parts of your order may have simply been shipped from our different warehouse locations.
- Rest assured, you will only have to pay the shipping/CoD charge if applicable, on the first package you receive.
- We have standard shipping charges for most addresses.
- Our Shipping charges are divided into zone.
- We also ship to limited Country.